IT project management
End-to-end planning, feasibility, scheduling, budgeting, procurement, resource allocation, risk management, and change control.
Mahaboob Syed · PMP certified
Experience.
Clarity.
Forward thinking.
I’m Mahaboob Syed. I bring 23+ years of experience in ICT infrastructure, project delivery, and service management, including 21+ years in the UAE.
IT PROJECT MANAGEMENT & LEADERSHIPEXPLORE EXPERTISE ↓
01 The person behind the work
Grounded in experience.
Curious about what’s next.
I’m a PMP-certified ICT and project management professional based in the United Arab Emirates. My experience spans enterprise infrastructure, service delivery, systems administration, networking, technical team supervision, and client relations.
Most recently, I served as Project Manager – ICT Infrastructure at e& enterprise (Etisalat), from February 2016 to July 2026. I bring a practical approach to project governance, budgets, procurement, vendor coordination, resource planning, risk management, and quality delivery.
23+Years of professional experience
PMPProject management certified
21+Years of experience in the UAE
02 Professional focus
Where technology
meets delivery.
Leadership & collaboration
Coordinating clients, suppliers, technical teams, and stakeholders around clear goals, responsibilities, quality, and delivery expectations.
ICT infrastructure
Enterprise networks, MPLS and WAN connectivity, managed CCTV, data centres, IP telephony, systems administration, backup, and disaster recovery.
Service delivery management
SLA governance, service transition, incident escalation, service desk oversight, customer relationships, and continuous service improvement.
03 Project portfolio
Infrastructure that
connects people.
Selected projects from my experience across the UAE and enterprise IT.
Education · CCTV
G42 / Ministry of Education
CCTV infrastructure project supporting schools in Abu Dhabi and the Western Emirates.
Education · Nationwide
Ministry of Education schools
ICT infrastructure and managed CCTV network projects for schools across the UAE.
Major events
Dubai Expo 2020
ICT infrastructure and managed CCTV project.
Healthcare
New Al Ain Hospital
Managed IT network infrastructure project.
Government · 35 locations
Federal National Council elections
Successfully implemented managed MPLS connectivity using a OneCloud solution across 35 locations in all seven emirates.
Education · 300 schools
Abu Dhabi Schools Infrastructure
Supply, installation, and commissioning of networking infrastructure supporting data, video, voice, mobility, and multimedia across 300 schools.
Managed services · 26 sites
AMMROC
MPLS network connectivity with managed services for 26 sites.
Government · 50 sites
Department of Finance
Bandwidth upgrades and Cisco router replacement for 50 sites.
Education · 260 schools
ADEC bandwidth upgrades
Bandwidth upgrades supporting 260 schools.
Government · 25 sites
Awqaf infrastructure upgrades
Bandwidth upgrades and Cisco router replacement across 25 sites.
Education · 150 sites
ADEC IP telephony
Implemented IP telephony for 150 Abu Dhabi Education Council sites.
Enterprise · Adidas Group
Data centre and retail connectivity
Directed data centre restructuring and conversion of leased lines to MPLS across 25 retail stores.
Resilience · Adidas Group
Disaster recovery and backup
Implemented and tested a disaster recovery plan, with backup planning for the Middle East and Africa region.
Enterprise systems · Adidas Group
Active Directory and software deployment
Windows NT to Windows 2003 Active Directory migration, plus McAfee VirusScan and Microsoft Office 2007 deployments.
04 Career journey
Technical foundations.
Delivery leadership.
Feb 2016 – Jul 2026
Project Manager – ICT Infrastructure
e& enterprise (Etisalat) · UAE
Jan 2013 – Jan 2016
Service Delivery Manager – Local & Federal Government
Etisalat · UAE
Jul 2010 – Sep 2012
Project Delivery Manager
Etisalat · Dubai, UAE
May 2007 – Mar 2010
Systems & Network Administrator – Middle East & Africa
Adidas Group · Dubai, UAE
May 2005 – Apr 2007
Technical Support Engineer
Alpha Data · Dubai, UAE
Mar 2003 – Apr 2005
Network Engineer
Wipro InfoTech · Bengaluru, India
Jul 2002 – Feb 2003
IT Support Engineer
Microworld InfoTech · Bengaluru, India
05 Qualifications
Learning that
supports the work.
Education
Master of Business Administration
Manipal University, UAE
Bachelor of Computer Applications
S.V. University, India
Certifications
- Project Management Professional (PMP)
- ITIL V3 Foundation
- Cisco Certified Network Associate (CCNA)
- Microsoft: MCSA, MCSE, MCITP, MCTS
- CompTIA A+
- Altiris Certified Professional (ACP)
Professional training
CISA training
CISSP training
Languages
English, Urdu, Hindi, Kannada, Telugu, and Tamil.
06 A considered approach
Make the work clear.
Keep the purpose in view.
Understand
Start with the right questions.
Define the problem, understand the context, and connect the work to a meaningful objective.
Align
Bring people into the plan.
Make priorities visible and create a shared understanding of responsibilities, dependencies, and decisions.
Adapt
Learn as the work evolves.
Review progress, surface risks early, and use feedback to guide the next practical step.
Let’s connect
Let’s discuss your
next ICT project.
For professional opportunities in project management,
infrastructure delivery, and service management.
+971 50 706 8009
United Arab EmiratesDownload cover letter ↓
Mahaboob SyedPMP · ICT PROJECT MANAGEMENT